Mihir Mohan has a mechanical engineering degree from IIT Kanpur and enjoys messing around with cars, and now he's onto his third startup called Pitstop. A door to door car servicing platform, Pitstop was founded by Mohan once he realized most owners don't have many options when it comes to car services besides a handful of service stations.
He then found a solution to break this closed ecosystem and open it for local players as well. The result was an aggregator model for garages to deal with major repairs and a mobile servicing system consisting of in-house mechanic teams to sort out general maintenance at the customer’s doorstep.
“After the launch of Pitstop, we found that we were able to get more business for the community of mechanics in local garages and to improve the capacity utilization of their infrastructure. This has helped us gain their support to keep our business going. Showing genuine interest in them has gained us their trust whereas previously they were not included in the organized sector,” says Mohan, talking about the value his platform has added to the garage partners.
The Pitstop app has four interfaces – one for the customer, a second for the mechanics on the ground, a third for the garage partners and the last one for the techies to provide remote support to both customers and the mechanics. All a customer has to do is to log on to the app, get an estimate by selecting an issue and then choose a time for servicing. The mobile servicing team will then arrive at the fixed time and location in a branded van and service the vehicle. Currently, the doorstep servicing fleet has 12 vehicles and Mohan plans to expand it to 250 vehicles by March 2020.
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